Privacy Policy

Last updated: June 30, 2026

This Privacy Policy explains how Sollingual, a product operated by NorfBay LLC ("Sollingual," "we," "us," or "our"), collects, uses, and protects information when you visit sollingual.com, contact us, request a demo, or use our call-answering services.

1. Information we collect

Contact and inquiry details you provide: name, business name, email address, phone or mobile number, industry, and any message you send us.
Call and message content handled on behalf of our business clients: caller details, the reason for the call, and notes needed to capture or route the request.
Usage information: basic, non-identifying analytics about how the website is used.

2. How we use information

To respond to your inquiry, schedule and run demos, and provide our services.
To send service-related and transactional messages you have requested or consented to.
To operate, secure, and improve our website and services.
To comply with legal obligations.

3. SMS and text messaging

When you provide your mobile number and opt in, we may send you text messages related to your inquiry, demo, or service request (for example, confirmations and follow-ups).

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as a messaging provider, is permitted only to deliver the messages you requested. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message types: demo confirmations, inquiry follow-ups, and account or service notifications.
Message frequency varies based on your interaction with us.
Message and data rates may apply.
Opt out any time by replying STOP. Reply HELP for help, or contact us at the details below.
Consent to receive text messages is not a condition of any purchase.

4. How we share information

We do not sell your personal information. We share information only with service providers who help us operate (such as hosting, email, and messaging providers), under agreements that limit their use of the information to providing services to us. As noted above, SMS opt-in and consent data is never shared for third-party marketing.

5. Data retention

We keep information for as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes. You may request deletion as described below.

6. Security

We use reasonable administrative and technical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. Depending on where you live, you may have additional rights under laws such as the CCPA. To exercise any of these, contact us below.

8. Children

Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect information from children.

9. Changes to this policy

We may update this policy from time to time. We will post the updated version here with a new "Last updated" date.

10. Contact us

NorfBay LLC (Sollingual)
1275 4th St #5098, Santa Rosa, CA 95404
Email: hello@sollingual.com
Phone: (707) 510-2808